Return, Replacement and Store Policy

We are a small company, non delivery of products hurts us very badly. We request our customers to buy only if needed. We do not accept any returns.

Do not accept the parcel from the courier company if the parcel is tampered or open.

Please make a video while opening the parcel and the box inside, without video no replacement will be given.

We need the video so that we can raise a complaint with the courier company , if there has been a theft or damage to the product during transit.

Return Policy
It is very difficult for a small business to accept returns. We do not accept returns.

Defected item
If the item that you received is defected report to us within 24 hours by sending an email on info@arunaya.in or WhatsApp on +91-96397-00010 (We take 1-2 working days to respond), we will replace the product after receiving the product from your end.

Open Delivery
Open delivery of parcel is not allowed. Kindly do not fight with delivery boy for open delivery.
Tempered Glass: We use double layer packaging to make sure that the product reaches you in proper condition. For tempered glass we do not provide replacement if you do not apply it properly. If there are bubbles during application we are not responsible for it, it entirely depends on application.

Replacement Policy
In case the product delivered to you is defected, please contact us within 24 hours of delivery. You can mail us on info@hiprotech.in or WhatsApp on +91-96397-00010

For replacement

  1. Please send us the product on our postal address: IST Floor, Pipli Road, Above the exotic pantry, Near Indian Oil Petrol Pump, Urban Estate, Sector 7, Kurukshetra, Haryana 136118 Ph +91-96397-00010
  2. We currently don’t have an option for a reverse pick up and you will be responsible for sending the product to the above address. We refund the courier charges up to Rs 100 for sending the product back to us.
  3. Once the product is cleared by our internal quality control team, we will send you a replacement.

Refund policy
Product amount is refundable only if the products are out of stock. We will refund the amount in your bank account within 2 to 5 working days.
Please contact us via mail info@hiprotech.in or WhatsApp on +91-96397-00010 to view live videos and pictures of our products.

Non- Delivery
All orders are delivered within 3-10 working days . If you have done prepaid payment and your order is not delivered within 3-10 working days , email us at info@arunaya.in or WhatsApp on +91-96397-00010 within 15 days to inform about us about the non delivery.

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